📦 Shipping Policy
1. Processing Time
All orders are processed within 2–3 business days. Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Rates & Delivery Estimates
Shipping charges are calculated at checkout based on your location and selected shipping method.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (U.S.) | 3–7 business days | Calculated at checkout |
| Expedited (U.S.) | 2–3 business days | Calculated at checkout |
| International | 7–14 business days | Calculated at checkout |
Please note: delivery times are estimates and may vary due to carrier delays.
3. Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details. You can monitor your shipment’s progress directly through the carrier’s website.
4. Customs, Duties & Taxes
International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and vary by country.
5. Shipping Damage or Loss
Carol Coelho Intimates is not liable for products damaged or lost during shipping. If your package arrives damaged, please contact the carrier to file a claim. We’re happy to assist with documentation if needed.
6. International Shipping
We proudly ship worldwide. If your country is not listed at checkout, please contact us at shop@carolcoelho.com to inquire about availability.