📦 Shipping Policy

1. Processing Time

All orders are processed within 2–3 business days. Orders placed on weekends or holidays will be processed the next business day.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Shipping Method Estimated Delivery Time Cost
Standard (U.S.) 3–7 business days Calculated at checkout
Expedited (U.S.) 2–3 business days Calculated at checkout
International 7–14 business days Calculated at checkout

Please note: delivery times are estimates and may vary due to carrier delays.

3. Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. You can monitor your shipment’s progress directly through the carrier’s website.

4. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes. These charges are the responsibility of the customer and vary by country.

5. Shipping Damage or Loss

Carol Coelho Intimates is not liable for products damaged or lost during shipping. If your package arrives damaged, please contact the carrier to file a claim. We’re happy to assist with documentation if needed.

6. International Shipping

We proudly ship worldwide. If your country is not listed at checkout, please contact us at shop@carolcoelho.com to inquire about availability.